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Operations Administrator

Douglas, Isle of Man

Job Type

Full Time

About the Role


General Description & Responsibilities

This role sits within a new growing company and the individual will be responsible for the day to day operations of the company.

The role will include the following responsibilities / tasks,

On-boarding of clients

  • Processing the on-boarding of new clients

  • Receiving and processing all KYC required for on-boarding and follow-up on this where necessary

  • Dealing with all queries and requests raised by the client in relation to any aspect of their on-boarding / employment and due diligence (KYC)

  • General administration duties such as data entry, scanning and filing.

Customer Services

  • Dealing with all queries and requests raised by the client in relation to any aspect of their employment. (Timesheets, Invoices, Payments, Payslips, Holiday requests etc.)

  • Liaising with agencies on all aspects of client contracts, renewals and payments.

  • Support and communicate effectively with the sales team to ensure they are aware of any client issues.

  • Support the payroll team to ensure all payment related matters are communicated and resolved efficiently and in a timely manner.

Payments & Invoicing

  • Raising Invoices based on timesheets and remittances received

  • Identifying funds received, allocating funds and processing payroll

  • Banking reconciliations

Skills & Experience

  • Experience in using Microsoft Word and Excel – Must be competent in both

  • Ability to prioritise their own workload

  • Ability to work to set deadlines

  • A keen eye for detail to ensure accuracy for payroll processing

  • Ability to deal with a high volume of work

  • Ability to work on their own

  • Effective communication skills required in the core aspects of the role

Key Competencies

  • Calm and professional under pressure

  • Comfortable with change

  • Willingness to take ownership, solve problems, initiate activity and proactivity in getting tasks completed

  • Process oriented

  • High degree of accuracy

  • Excellent communicator

About the Company

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