About the Role
To pro-actively contact the allocated contractor base to ensure their expectations are being met and to assist with keeping the established contractor base on-board. The role may include assisting with on-boarding clients smoothly and efficiently together with maintaining an excellent working relationship with them in order to deliver first class customer service through excellent relationship management.
Assisting with on boarding of new clients
Dealing with all queries and requests raised by the client in relation to any aspect of their employment. (Timesheets, Invoices, Payments, Pay slips, mortgage/employment requests, VISA correspondence, Holiday requests etc.)
Liaising with agencies on all aspects of client contracts, renewals and payments.
Pro-actively monitoring client assignment contracts.
Support and communicate effectively with the sales team to ensure they are aware of any client issues.
Support the payroll team to ensure all payment related matters are communicated and resolved efficiently and in a timely manner.
Managing the client termination process.
General administration duties such as data entry, scanning and filing.
As Tax Administrator you will be responsible for assisting senior members of the Tax Team with all aspects of tax administration for clients. You will also be required to assist with other administrative tasks and duties as required.
You will need to be prepared to work within a fast-paced environment and have a pro-active and positive approach and excellent attention to detail.
Completion of tax returns
Dealing with routine HMRC correspondence
Assist with tax compliance
Post and general administration duties
Skills & Experience:
Experience in a similar position
Willingness and ability to learn
Excellent organisational skills, the ability to prioritise and support others
A positive and can do attitude with high levels of self motivation
Excellent problem solving and customer support skills
Strong numerical skills
About the Company
This role entails the management of clients in a fast paced and growing department. The Client Service Executive is responsible for the overall management of our clients. The candidate needs to be extremely proactive in order to maintain and deliver on all aspects of the role and have excellent communications skills in order to service internal and external clients. The Department co-ordinates between other business areas such as Sales, Payroll and Compliance on a daily basis in order to fulfil its objectives. All the clients are communicated with via telephone and/or e-mail.